I can’t sign in, or I signed in with the wrong Google account.

Sign in at platform.itogai.app with the email and password you registered, or with Google.

1. Forgot your password? Choose Recover your access on the sign-in page. The reset link lasts 30 minutes. If it doesn’t arrive, check spam and request it again.

2. Signed in with Google and found an empty account? You picked a different Google account from the one you registered with, and that opened a new itogai account. Sign out, sign in again, and choose the right Google account when Google asks. If Google doesn’t ask, switch accounts on Google’s page first.

3. Registered with email and password, now signing in with Google? If the Google address is the same email you registered, you reach the same account. If it’s different, it’s a new account. Use the method you registered with.

4. Two accounts by mistake? Write to support@itogai.com from the address on the account you want to keep, and say which one to remove.

5. The page doesn’t load, or sign-in loops? Use an up-to-date browser, allow cookies for itogai.app, and try a private window to rule out an extension. Then check itogai.app/support for an open incident.

Good to know: itogai never holds your password and never asks for it by email or chat, and each account belongs to one person. A person answers every request within one business day.